General Inquiries
Customer Service Center
The Customer Service Center at Rady Children’s is available to assist families seeking access to Rady Children’s and affiliated physicians. Because children’s health care needs are very different from those of adults, they need the services of health care professionals who specialize in treating children.
Rady Children’s Customer Service Center can assist families with:
- General information on dental, mental health and medical pediatric resources throughout the region
- Initial contact and processing of international service requests
Customer Service Contact Information:
Toll-free: 800-788-9029
Phone: 858-966-4096
E-mail: refsvc@rchsd.org
Frequently Accessed Services:
- Central Referrals & Authorizations Unit – Phone: 858-966-7546 Fax: 858-966-4051
- Medical Records – Phone: 858-966-5906
- Employment – Phone: 858-576-1700 extension 247240 | Email: hr-recruiter@rchsd.org
- Volunteering – Phone: 858-966-4021
- Patient Experience – Phone: 858-966-4950 | Email: refsvc@rchsd.org
- International Services & Support for Out-of-Area Patient Families – Phone: 858-966-8291 or 800-788-9029 | Email: internationalref@rchsd.org
- Hospital Billing – Phone: 858-966-4912 | Email: pfscustomerservices@rchsd.org
- Physician Billing – Phone: 858-309-6290 | Email: mpfcustomerservice@rchsd.org
- Primary Care Billing – Phone: 858-502-1100 | Email: RCPMS_PFSQuestions@rchsd.org
- Find a Doctor
- Donations – Phone: 858-966-7878
- Thank a Nurse and share your story