Contacting Your Diabetes Team
Nurses Line: (858) 966-4032
MyChart: Allows you to directly send and receive messages and lab results from your doctor.
Do not use MyChart for urgent matters.
When to Call for Help
After Hospital Discharge Until First Outpatient Diabetes Appointment
- Monday – Friday, 8:30 AM – 11:30 AM – Call (858) 966-4032, press the option for a nurse.
- Call in or send a MyChart message to report glucose values every 3 days.
If your child has a low blood sugar (<70): Treat as you normally would, then call the next day.
If the next day is a weekend or holiday, call the On-Call Nurse at (858) 576-1700, press 0 for the Operator, and ask for Endocrinology.
After 2 weeks: You do not need to call if all blood glucose readings are between 90-200. Otherwise, continue to call or use MyChart every 3 days or sooner.
Guidelines for Calling in Blood Sugar Numbers
- Have your child’s logbook readily available or ensure your CGM (Dexcom) is connected to our clinic.
- Report blood sugars over the last 3 days, starting with pre-breakfast, pre-lunch, pre-dinner, and pre-bedtime.
- If you have MyChart, send this information in a message the night before, and our nursing team will call you the next morning.
Urgent Matters
Call the Nurse Line on weekdays and the On-Call Nurse on weeknights and weekends. (858) 966-4032
Things to Keep in Mind
- On-call doctors are also providing care for hospital and clinic patients during the day and taking calls from home overnight (often 5-6 days in a row).
- Late night and overnight calls (after 9 PM) should be reserved for urgent matters/questions.
- For non-urgent matters (such as reporting blood sugars or requesting refills), please call during the day. We appreciate your consideration.
CGM (Continuous Glucose Monitor) Failures
If your CGM fails, contact the manufacturer to report the issue and get a replacement.
Insurance approval is based on prescription, and we cannot send a prescription if the product fails. If you are without a CGM, please check blood sugars with a glucometer.